Parts & Service
Support You Can Count On
Fast parts sourcing, expert service technicians, and dedicated support for every machine we sell.
Whether you need OEM components, consumables, or hard‑to‑find replacement parts, our team sources quickly and accurately to keep your machines running.
Parts for the Brands We Carry — And Beyond
Merchant Machine Tools supplies genuine OEM parts for all the machine brands we represent. In addition, our team sources a wide range of specialty and hard‑to‑find components. If you need a part, we’ll track it down through our trusted supplier network and handle the quoting and procurement for you.
If you need it, we’ll find it — to the best of our ability.
What People Say…
“We’ve confidently relied on the team at Merchant Machine Tools for years on everything from acquiring new machines, sourcing parts, machine service, troubleshooting, and repair. The level of service and quality has never wavered from day one.”
Marco Neves w/ Norquest Industries Inc
Frequently Asked Questions
How quickly can you source parts?
Merchant Machine Tools maintains a strong inventory of commonly required parts to minimize downtime for our customers. When a component needs to be sourced through one of our trusted suppliers, the typical turnaround is approximately three business days. Our team will always communicate timelines clearly and keep you updated throughout the process.
Do you service machines not purchased from Merchant Machine Tools?
Yes. Our service team supports a wide range of equipment, regardless of where it was originally purchased. If you rely on it, we’ll help keep it running.
What information do I need before requesting service?
- Machine make
- Model
- Serial number
- A brief description of the issue or symptoms
What is your response time for service calls?
Our standard response time is 30min – 8 hours. We understand how critical uptime is to your operation, and our team prioritizes timely, reliable service to keep your equipment performing at its best.