Privacy & Cookie Policy

Effective Date: 2025-10-14
Last Updated: 2025-10-14

Merchant Machine Tools Inc. (“Merchant Machine Tools,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, by phone, or in person at our Leduc, Alberta location.

1. Information We Collect

We may collect the following types of personal and business information:

Contact Information: Name, email address, phone number, mailing/billing address.
Business Information: Company name, industry, and role/title.
Transaction Information: Purchase history, invoices, and payment details (processed securely through third-party providers).
Technical Information: IP address, browser type, device identifiers, and cookies when you visit our website.
Communications: Emails, inquiries, or other interactions with our team.

2. How We Use Your Information

We use your information to:

Process and fulfill equipment sales, orders, and services.
Respond to inquiries and requests, and provide customer support.
Send product updates, promotions, or newsletters (only with your consent).
Improve our website, services, and overall customer experience.
Comply with legal, tax, and regulatory obligations.

3. Cookies & Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember preferences, analyze traffic, and improve site performance.

Types of Cookies We Use

Essential Cookies – Required for basic site functionality (e.g., forms, security).
Performance & Analytics Cookies – Help us understand visitor behaviour and improve our site (e.g., Google Analytics).
Functionality Cookies – Remember preferences such as language or location.
Advertising Cookies (if applicable) – May deliver relevant ads or track campaign effectiveness.

Third-Party Cookies

Some cookies may come from third-party providers (such as analytics tools or embedded content). We do not control these cookies, and their use is subject to the third party’s own privacy and cookie policies.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit functionality.

To manage Google Analytics cookies, you can install the Google Analytics Opt-out Browser Add-on.

4. How We Share Information

We do not sell or rent your personal information. We may share limited data with:

Service Providers: Trusted third parties for payment processing, shipping, or IT support.
Legal Authorities: When required by law, regulation, or court order.
Business Partners: With your consent, for demonstrations, training, or joint service offerings.

5. Data Storage & Security

Personal data is stored securely on protected systems in Canada or trusted third-party servers that comply with Canadian privacy standards.
We use technical, administrative, and physical safeguards to protect against unauthorized access or misuse.
While we take reasonable precautions, no system is 100% secure, and you provide information at your own risk.

6. Your Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access and request a copy of your personal information.
Correct or update inaccurate information.
Withdraw consent for certain uses of your data.
Request deletion of personal data, subject to legal or contractual requirements.

To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

8. Third-Party Links

Our website may include links to third-party websites (e.g., machine manufacturers). We are not responsible for their privacy or cookie practices.

9. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or requests regarding this Privacy & Cookie Policy, please get in touch with us:

Merchant Machine Tools Inc.
3601 75 Avenue
Leduc, Alberta T9E 0Z5
Phone: 780-980-8569
Email: dustin@merchantmt.ca